If you have another question, please contact us and we will be happy to answer it.

Q: How long does it take?

A: Please ensure that you put aside at least two weeks depending on the size of the job. At Christmas, we try to ensure that all orders taken before 20th November are delivered in time for Christmas.

Q: Will you look after my photos?

A: We will treat your photos as our own. We prefer that photos are delivered, however, if the postal service is used, we will use recorded delivery. We prefer to use a courier, if you agree to use a courier there will be an extra £20 charge.

Q: How long will my DVD be?

A: The playing time for each DVD will vary with each project. We will offer advice if we think the viewing time is too short or too long. Please bear in mind the attention span of the viewer. Sometimes, this can be the deciding factor when pulling the photos together. Also, the length of the background music may have a part to play.

Q: How much does it cost?

A: Please refer to our Prices page for current prices.

Q: How much will the effects cost?

A: Special effects are priced by the time taken to do them. Please see our Prices page.

Q: How many photos should I use?

A: This will depend on a) Length of DVD playing time required b) How long your target audience will want to spend watching c) Length of background Music d) Your patience at sorting the photos d) Your budget

Q: Can I order duplicate DVDs?

A: Yes, you can order as many copies as you like (See Prices for detail of cost). We will hold a master copy of your DVD for 6 months, or you could purchase a master copy to keep. We can then make a copy of it at any time for you.

Q: Can I just send digital copies rather than photos?

A: Yes, you can. We can accept .jpg, .gif, .png, .tiff and others. Please ask if you are unsure.

Q: What analogue Video formats can you accept

A: VHS only.

Q: What digital Video formats can you accept

A: Currently, we can take .avi, .wmv, .mpg and all major formats. However, some of these are already compressed and will result in some loss of quality. Try to send original videos, if possible.

Q: Can you guarantee the quality of the final DVD/CD?

A: We will make every effort to preserve the quality of your images/videos. However, it is inevitable that some quality will be lost. We will endeavour to keep this to a minimum.